At LX INDIA, we aim to provide a smooth, secure, and transparent delivery experience for customers placing orders through the Platform.
This Shipping & Delivery Policy explains how orders move from sellers to buyers, the applicable delivery process, and how LX INDIA facilitates communication, tracking, and customer support relating to deliveries through the Platform.
LX INDIA connects buyers with independent sellers. Sellers are responsible for preparing and fulfilling orders, while LX INDIA facilitates marketplace services, order tracking, communication, and support processes relating to deliveries.
By placing an order on the Platform, you agree to this Policy along with our other applicable Platform policies.
How Your Order Moves Forward
Once your order is confirmed, the seller begins preparing the product for shipment. To support delivery tracking and operational coordination, sellers are required to use delivery partners approved through LX INDIA’s delivery processes.
After dispatch, the seller provides shipment and tracking details through the Platform, where available, so that customers can track the progress of their order.
About Delivery Dates and Delays
After an order is dispatched, shipment and tracking details may be made available through the Platform, where available. Customers may use the tracking information provided through the Platform to monitor the progress of their shipment.
Actual delivery timelines depend on various factors including the delivery location, courier serviceability, operational conditions, public holidays, weather conditions, regulatory restrictions, and other circumstances affecting the logistics network.
LX INDIA does not independently determine, guarantee, or warrant any specific delivery date unless expressly stated otherwise. Delivery timelines communicated through tracking systems are subject to change based on operational conditions.
Where a shipment experiences an unusual delay, customers may contact LX INDIA customer support, and LX INDIA may facilitate communication with the seller to assist in resolving the issue.
How Deliveries Are Handled
Orders are delivered through logistics partners used by sellers in accordance with LX INDIA’s delivery processes.
Sellers are expected to use delivery partners approved through LX INDIA, where applicable, to support tracking and delivery coordination.
LX INDIA does not independently transport, store, handle, inspect, or physically process products during delivery.
About Shipping Charges and Delivery Charges
At present, no shipping or delivery charges are collected from customers for orders placed through the Platform. Customers are not required to pay any additional shipping fee, delivery fee, handling fee, or similar charge in connection with the delivery of their orders unless otherwise expressly communicated on the Platform.
LX INDIA reserves the right to introduce, modify, revise, or withdraw shipping and delivery charges, offers, or related arrangements from time to time. Any applicable shipping or delivery charges shall be displayed to customers on the Platform before an order is placed.
How Products Are Packed and Handled
Sellers are responsible for ensuring that products are packed appropriately and securely for transportation, considering the nature of the product and applicable handling requirements.
LX INDIA does not physically handle, inspect, open, approve, or repackage products before shipment.
Products are handled by sellers and logistics partners in accordance with their respective processes.
Buyers are encouraged to inspect packages at the time of delivery. If a package appears damaged, tampered with, or inconsistent with the order placed, customers should document the condition and contact LX INDIA through available support channels.
Delivery Location and Access
Orders are delivered to the address provided by the customer at checkout. Customers are responsible for providing complete and accurate delivery details to avoid delays or failed delivery attempts.
If a customer is unavailable at the time of delivery, the logistics partner may attempt re-delivery according to applicable delivery procedures.
If delivery cannot be completed due to incorrect address details, customer unavailability, refusal to accept delivery, or unsuccessful delivery attempts, the order may be returned to the seller.
In such cases, refunds (if applicable) or further action shall be handled in accordance with the applicable Return, Replacement, Refund & Cancellation Policy.
Handling Delays, Damage, or Loss During Transit
Once a product is handed over by the seller to the logistics partner, it remains in transit until delivered or returned.
LX INDIA does not physically handle products during transit and does not control the actions of independent logistics service providers.
However, where an order is delayed, damaged, or reported as lost during transit, LX INDIA may facilitate communication between the customer, seller, and logistics partner to support resolution.
Eligibility for replacement or refund shall be assessed in accordance with the applicable Return, Replacement, Refund & Cancellation Policy.
Order Tracking
Once shipment details are provided by the seller or logistics partner, customers may view available tracking information through the "My Orders" section of their LX INDIA account.
If tracking information is not visible within a reasonable period after dispatch, customers may contact LX INDIA customer support for assistance.
Updates to This Policy
LX INDIA may update this Shipping & Delivery Policy from time to time to reflect operational changes, improvements, or applicable requirements.
The latest version of this Policy will be available on the Platform with the updated "Last Updated" date.
Continued use of LX INDIA after publication of updated Policy terms constitutes acceptance of the revised Policy.
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